You are entitled to return the item within 14 days of the delivery date, only if the received item is damaged, not as advertised, faulty, or for any of the following reasons;
Not as Advertised
Change of mind (only applicable for a few categories)
- You can initiate the Return of the product within 14 days since the time of delivery
- Return can only be initiated when the product is on Delivered status
- You may initiate the return by logging into your account – click on ‘My Orders’ tab and then ‘Start a return’ for self-return process.
- Total time required from pick up to Quality check decision for Non-Bulky item will be around 4 working days, whereas, for Bulky pick up to Quality check decision, 7 days will be required.
- Once the return is initiated, we will come and pick up the item from your home
- Quality Control check will take place to validate the claim, and Refund will be processed based on the QC result
- Few items cannot be returned. Please look at the product page for return information before purchasing
- All accessories, freebies, and tags with original box should be available, avoiding writing or pasting anything on the manufacturer box
- Product's original box should not be damaged. Please return all tags and labels along with the item.
OLX Refund Policy
You are entitled to a refund in the following conditions;
Your prepaid order got cancelled
Your return claim was valid
Payment through Debit & Credit card will be refunded within 14-15 working days. In case of COD (Cash on Delivery), refund will be returned immediately in shape of Store Credit/Wallet, which can be used for online shopping OR in case of Bank Deposit, it'll take 1-5 working days.
Modes of Refund
Refund is based on the payment method you selected. However, you may choose between;
If you paid through your credit card, the amount would be refunded in your credit card.
The order cancellation is only possible if the order is not processed yet, you may get it cancelled by calling over helpline or contacting us through webchat only if it's not shipped. Once the order is shipped, you will not be able to cancel it.
For more, connect to us via live chat (9 AM to 11 PM) or call us at 042-111 111 000 (9 AM to 6 PM) 7 days a week. You may also email us at Wecare@olx.com.pk.